Capitec Bank Call Centre Agent Job Post
Capitec Bank is currently recruiting Call Centre Agents to join its growing customer service team. Capitec is one of South Africa’s leading retail banks, known for its simple, affordable banking solutions and strong focus on client service. This opportunity is ideal for individuals who are passionate about helping people and building a stable career in the financial sector.
Position: Call Centre Agent
Company: Capitec Bank
Job Type: Permanent / Full-Time
Location: South Africa (Various Locations)
Industry: Banking & Financial Services
Job Purpose
The Call Centre Agent will be responsible for handling inbound and outbound customer calls, assisting clients with banking queries, and providing accurate information about Capitec products and services. The role requires excellent communication skills, professionalism, and the ability to deliver exceptional customer service in a fast-paced environment.
Key Responsibilities
Answer customer calls promptly and professionally
Assist with account queries, card issues, and mobile banking support
Provide information about savings accounts, loans, and other financial products
Capture and update customer details accurately on internal systems
Escalate complex issues to relevant departments when necessary
Ensure compliance with banking policies and procedures
Meet performance and service delivery targets
Minimum Requirements
Grade 12 (Matric) certificate
Previous call centre or customer service experience (advantageous)
Strong verbal and written communication skills
Computer literacy and ability to work on multiple systems
Clear criminal and credit record (may be required)
Skills and Competencies
Strong customer service orientation
Excellent listening and problem-solving skills
Ability to work under pressure
Attention to detail
Professional and positive attitude
Teamwork and adaptability
Salary and Benefits
Capitec offers a competitive market-related salary depending on experience. Employees may receive performance-based incentives, staff banking benefits, medical aid options, and access to career growth and training opportunities within the organisation.
How to Apply
Interested applicants should apply through the official Capitec careers portal. Ensure your CV is updated and clearly highlights your qualifications, skills, and relevant experience. Only shortlisted candidates will be contacted.
If you are ready to grow your career in banking and provide outstanding customer service, apply today for the Capitec Bank Call Centre Agent position.
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