FNB Bank Call Centre Agent Job Post
First National Bank (FNB) is currently recruiting for a Call Centre Agent to join its customer service team. This opportunity is ideal for motivated individuals who are passionate about delivering excellent service and building a long-term career in the banking sector. If you have strong communication skills and enjoy helping customers, this role could be the perfect fit for you.
Position: Call Centre Agent
Company: First National Bank (FNB)
Job Type: Permanent / Full-Time
Location: Various locations in South Africa
Industry: Banking & Financial Services
Job Description
The Call Centre Agent will be responsible for handling inbound and outbound customer calls, assisting with banking-related queries, and providing accurate information about products and services. The successful candidate will ensure that every customer interaction is handled professionally, efficiently, and in line with company policies.
You will play a key role in maintaining high customer satisfaction levels by resolving issues promptly and delivering solutions that meet customer needs.
Key Responsibilities
Answer incoming customer calls in a professional manner
Assist clients with account queries, card issues, and digital banking support
Provide accurate information on banking products and services
Capture and update customer information on internal systems
Escalate complex queries to the relevant department
Maintain confidentiality and comply with banking regulations
Meet performance targets and service standards
Minimum Requirements
Grade 12 (Matric) certificate
Strong verbal and written communication skills
Basic computer literacy (Microsoft Office knowledge advantageous)
Customer service or call centre experience (advantageous but not always required)
Clear criminal and credit record (may be required)
Skills and Competencies
Excellent communication and listening skills
Problem-solving ability
Ability to work under pressure
Attention to detail
Professional and positive attitude
Team player with strong interpersonal skills
Salary and Benefits
FNB offers a competitive market-related salary based on experience. Employees may also receive performance incentives, staff banking benefits, training opportunities, and career development support within the organisation.
How to Apply
Interested candidates should apply through the official FNB careers portal. Ensure your CV is updated and clearly outlines your skills, qualifications, and relevant experience. Only shortlisted candidates will be contacted.
Start your career in banking today by applying for the FNB Call Centre Agent position and become part of one of South Africa’s leading financial institutions.
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