MiWay Insurance Call Centre Agent Job Post
MiWay Insurance is currently hiring Call Centre Agents to join its dynamic customer service team. MiWay is a well-established direct short-term insurance provider in South Africa, known for innovation, digital solutions, and customer-focused service. This opportunity is ideal for individuals who are confident communicators and eager to build a career in the insurance industry.
Position: Call Centre Agent
Company: MiWay Insurance
Job Type: Permanent / Full-Time
Location: South Africa
Industry: Insurance & Financial Services
Job Purpose
The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting clients with insurance queries, processing policy changes, and providing accurate information about insurance products. The successful candidate will deliver excellent customer service while meeting performance targets and compliance standards.
Key Responsibilities
Handle incoming and outgoing customer calls professionally
Assist clients with policy inquiries, quotations, and claims processes
Capture and update customer information accurately on internal systems
Provide detailed explanations of insurance products and benefits
Resolve complaints and escalate complex issues when required
Ensure compliance with insurance regulations and company policies
Achieve sales and service performance targets
Minimum Requirements
Grade 12 (Matric) certificate
Previous call centre or customer service experience (advantageous)
Sales experience (beneficial for sales-focused roles)
Strong communication and interpersonal skills
Computer literacy
Clear criminal record
Skills and Competencies
Excellent communication and negotiation skills
Strong problem-solving ability
Ability to work in a target-driven environment
Attention to detail
Professional and positive attitude
Customer-focused mindset
Salary and Benefits
MiWay Insurance offers a competitive market-related salary based on experience. Employees may also receive performance incentives, commission (where applicable), medical aid options, retirement benefits, and ongoing training and development opportunities.
How to Apply
Interested candidates should apply through the official MiWay careers portal. Ensure your CV is updated and clearly highlights your skills, qualifications, and relevant experience. Only shortlisted applicants will be contacted for interviews and further assessments.
Take the next step in your career by applying for the MiWay Insurance Call Centre Agent position and become part of a growing financial services organisation in South Africa.
Comments
Post a Comment