Nedbank Call Centre Agents Job Post
Nedbank Group is currently inviting applications for Call Centre Agent positions within its customer service division. This opportunity is ideal for individuals who are passionate about customer service and want to grow their careers within one of South Africa’s leading financial institutions.
Nedbank is known for its commitment to innovation, client satisfaction, and employee development. If you are motivated, professional, and eager to work in a fast-paced banking environment, this role may be the right fit for you.
Position: Call Centre Agent
Company: Nedbank Group
Job Type: Permanent / Full-Time
Location: Various locations in South Africa
Industry: Banking & Financial Services
Job Purpose
The Call Centre Agent will be responsible for handling inbound and outbound customer interactions, resolving account-related queries, and providing accurate information about banking products and services. The successful candidate will ensure that each customer interaction meets high service standards while complying with company policies and financial regulations.
Key Responsibilities
Answer and manage incoming customer calls professionally
Assist clients with account balances, card replacements, and digital banking support
Provide guidance on loans, savings, and other banking products
Accurately capture customer information on internal systems
Escalate complex queries to relevant departments
Maintain confidentiality and adhere to banking compliance requirements
Achieve performance targets and service level agreements
Minimum Requirements
Grade 12 (Matric) certificate
Previous call centre or customer service experience (advantageous)
Strong verbal and written communication skills
Basic computer literacy
Clear criminal and credit record (may be required)
Required Skills and Competencies
Excellent communication and interpersonal skills
Strong problem-solving ability
Ability to work under pressure in a high-volume environment
Attention to detail
Customer-focused attitude
Team player with adaptability and professionalism
Salary and Benefits
Nedbank offers a competitive market-related salary based on experience. Employees may receive performance incentives, staff banking benefits, medical aid options, retirement contributions, and access to training and career development opportunities.
How to Apply
Interested candidates should apply via the official Nedbank careers portal. Ensure your CV is updated and clearly outlines your qualifications, relevant experience, and skills. Only shortlisted candidates will be contacted for interviews and further assessments.
Start your banking career today by applying for the Nedbank Call Centre Agent position and become part of a respected financial institution in South Africa.
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